The Real Internet of Things: Continuous Customization
These are published chapters from my book The real Internet of Things, published on January 1st, 2017.
In addition to curation and advocacy, digital assistants will also provide another key type of experience enhancement—continuous customization of our environment according to one’s desires and preferences.
When you consider all potentially customizable elements of a restaurant, a vehicle, a workplace, a home, or even a city street, you start to realize the impact this will have.
There are two main ways things can be customized, objects themselves can be customizable (e.g., the interior of a piece of furniture, the interior of a vehicle or workplace, etc.)—and you can also customize experiences.
When you enter a resort or a restaurant or something similar, there are countless interactions that actually occur. You have lighting, you have music, you have the appearance and configuration of the interior, and you have the appearance and style of the people you talk to. How does staff interact with you? Are they aggressively taking care of your needs or are they mostly out of sight?
People have different preferences in these regards, and these are preferences that everyone’s DAs will have. When you participate in any sort of managed experience (which everything is increasingly becoming) your preferences will be transmitted to the appropriate daemon for customization.
When you enter a sports bar the lighting will adjust, the displays will change to your favorite sport, and a waiter might approach and engage in a style that you prefer (or not at all). Your favorite beverage will be brought to you, your DA will have already consumed the /menu portion of the restaurant’s daemon, and will have options available for you if you ask.
Businesses, buildings, and ultimately every type of object will have an increasing number of configurable options that can potentially be activated according to requests from patrons or anyone where there is mutual benefit.
The world’s objects will become highly configurable, with the interface for customization being their daemon.
Peoples’ DAs will automatically configure physical surroundings, media and displays, as well as overall experiences, for their principals based on their preferences and context.