Everyone wants to get more from their employees, but there’s a simple trick…
Amazon Go Gets Shopping Right by Reducing Friction
Amazon Go is a new kind of store with no checkout required. We created the world’s…
Why You Should Hire Using Evolution vs. Design Thinking
Design Thinking, regardless of arena, has one or few people at the top dispensing…
The Future of Automated Value Exchange for Online Content Creators
The way online content creators currently make money is through ads. The value…
How AI Will Improve Human Customer Service (Right Before It Kills It)
One of the best things that came out of Uber was that it made cab drivers nicer.…
Desired Outcome Management (DOM)
For the last few years I’ve been working on a system that can abstractly…
Propagating Mission Language Throughout an Organization
I’ve been courting an idea lately, but have not been able to capture it…
The Paradox of Corporate Innovation
But Gerber faced the internal pressure of its organization, the need to operate…
On Pricing
I don’t think anyone at Netflix expects people to actually pay £8.99 for a…
Why You Should Treat C-Players like A-Players
When I was in my 20’s and early 30’s I wasn’t nearly as smart…
A Simplified Explanation for Why Oil Prices Are So Low
There are many theories and conspiracies for why oil prices continue to to drop.…
When Interviewing, Make it Clear That You’re Vetting Them As Well
But how do you figure out the culture of a company you’ve never worked for?…
Marc Benioff on What Companies Should Be Focusing On
Where do your ideas come from?I like to be around creative people. That’s a…
On Curation and Quality
Apple has always had a poor reputation among hardcore Android and other high-choice…
The Best Interview Question
I’m somewhat obsessed with how to find good people to do things. I’ve…
How Mobile Changes Everything
This is a powerful presentation by Andreessen Horowitz about how much mobile is…
Subway Getting Out-Subway’d
With 43,945 sandwich shops in 110 countries, Subway has become the world’s most…
You Should Write Email Like the BBC Writes News Stories
The text above is from a story on the main BBC website. Notice anything interesting…
Is the Investment Advice Industry a Scam?
The reason it is legal to open a palm reading shop is that the public understands…
Manage What Matters, Not What’s Measurable
There’s a simple formula for effectively managing something using metrics.…
For Metrics, Less is Often More
Metrics are like power and authority—once you’ve tasted them you think…
The Three Tiers of Competitive Advantage
My friend Andrew just came up with a brilliant concept that we’re calling…
How To Safely Get Interviewed by a Journalist
I recently did a class on how to handle journalists, and I wanted to capture some…
A World Without Middlemen
I’m fascinated by a trend that’s been accelerating over the last several…
It’s Not About Your Features; It’s About How Well You Implement Them
Last week’s WWDC conference in San Francisco got me thinking about what…
