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	<title>Comments on: This is a Real Help Desk Ticket</title>
	<atom:link href="http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/feed" rel="self" type="application/rss+xml" />
	<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket</link>
	<description>grep understanding</description>
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	<item>
		<title>By: Kevin</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-2#comment-244607</link>
		<dc:creator>Kevin</dc:creator>
		<pubDate>Wed, 07 Apr 2010 14:25:25 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-244607</guid>
		<description>&lt;p&gt;dumb?&lt;br&gt;whats dumb is having a button that causes a program to completely close when you are exiting a window...the mac OSX way is definitely superior.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>dumb?<br />whats dumb is having a button that causes a program to completely close when you are exiting a window&#8230;the mac OSX way is definitely superior.</p>
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	<item>
		<title>By: Kevin</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-244094</link>
		<dc:creator>Kevin</dc:creator>
		<pubDate>Wed, 07 Apr 2010 09:25:25 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-244094</guid>
		<description>&lt;p&gt;dumb?&lt;br&gt;whats dumb is having a button that causes a program to completely close when you are exiting a window...the mac OSX way is definitely superior.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>dumb?<br />whats dumb is having a button that causes a program to completely close when you are exiting a window&#8230;the mac OSX way is definitely superior.</p>
]]></content:encoded>
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	<item>
		<title>By: Zwi!</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241844</link>
		<dc:creator>Zwi!</dc:creator>
		<pubDate>Mon, 20 Apr 2009 22:34:43 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241844</guid>
		<description>&lt;p&gt;This happens so often, more frequently are people that hide their taskbar and get so frustrated because they need to know what time it is.&lt;br&gt;&lt;br&gt;As for the Mac users, personally I currently don&#039;t own the OS or the PC that comes bundled with the software. I may get one in the future, but only because I can. Those with opinions who hide behind generic names (or completely anonymous) are the real novices in the field of tech.&lt;br&gt;&lt;br&gt;I challenge those of you that resort to vulgar speech patterns and general semantic badgering to stop, before you lose yourself to the war that is flame.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>This happens so often, more frequently are people that hide their taskbar and get so frustrated because they need to know what time it is.<br /><br />As for the Mac users, personally I currently don&#39;t own the OS or the PC that comes bundled with the software. I may get one in the future, but only because I can. Those with opinions who hide behind generic names (or completely anonymous) are the real novices in the field of tech.<br /><br />I challenge those of you that resort to vulgar speech patterns and general semantic badgering to stop, before you lose yourself to the war that is flame.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Zwi!</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241516</link>
		<dc:creator>Zwi!</dc:creator>
		<pubDate>Mon, 20 Apr 2009 18:34:43 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241516</guid>
		<description>&lt;p&gt;This happens so often, more frequently are people that hide their taskbar and get so frustrated because they need to know what time it is.&lt;br&gt;&lt;br&gt;As for the Mac users, personally I currently don&#039;t own the OS or the PC that comes bundled with the software. I may get one in the future, but only because I can. Those with opinions who hide behind generic names (or completely anonymous) are the real novices in the field of tech.&lt;br&gt;&lt;br&gt;I challenge those of you that resort to vulgar speech patterns and general semantic badgering to stop, before you lose yourself to the war that is flame.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>This happens so often, more frequently are people that hide their taskbar and get so frustrated because they need to know what time it is.<br /><br />As for the Mac users, personally I currently don&#39;t own the OS or the PC that comes bundled with the software. I may get one in the future, but only because I can. Those with opinions who hide behind generic names (or completely anonymous) are the real novices in the field of tech.<br /><br />I challenge those of you that resort to vulgar speech patterns and general semantic badgering to stop, before you lose yourself to the war that is flame.</p>
]]></content:encoded>
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	<item>
		<title>By: Tisi</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241507</link>
		<dc:creator>Tisi</dc:creator>
		<pubDate>Mon, 20 Apr 2009 00:43:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241507</guid>
		<description>&lt;p&gt;not all cocksucking is gay...&lt;br&gt;Also, unless a comment was deleted, I see no racism... mac users are NOT a race.  Neither are women.&lt;br&gt;&lt;br&gt;I do think that people suck for assuming it was a girl, though.&lt;br&gt;&lt;br&gt;Anyways, (the only Windows worth using is Windows 7 Ultimate) windows are good for games, macs are good for art and music, linux is good for programming and general use, and macs ARE PC&#039;s.  Personal Computers.  The commercials are stupid.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>not all cocksucking is gay&#8230;<br />Also, unless a comment was deleted, I see no racism&#8230; mac users are NOT a race.  Neither are women.<br /><br />I do think that people suck for assuming it was a girl, though.<br /><br />Anyways, (the only Windows worth using is Windows 7 Ultimate) windows are good for games, macs are good for art and music, linux is good for programming and general use, and macs ARE PC&#39;s.  Personal Computers.  The commercials are stupid.</p>
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	<item>
		<title>By: Jonthecomposer</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241506</link>
		<dc:creator>Jonthecomposer</dc:creator>
		<pubDate>Sun, 19 Apr 2009 19:57:02 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241506</guid>
		<description>&lt;p&gt;Just use free Linux and design your own little &quot;X&quot; button.&lt;br&gt;&lt;br&gt;See there, problem solved!&lt;br&gt;; )&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Just use free Linux and design your own little &#8220;X&#8221; button.<br /><br />See there, problem solved!<br />; )</p>
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		<title>By: elvis</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241505</link>
		<dc:creator>elvis</dc:creator>
		<pubDate>Sun, 19 Apr 2009 18:33:01 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241505</guid>
		<description>&lt;p&gt;maybe she complained about ms word closing without asking to save when you hit the red &#039;X&#039; !:)&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>maybe she complained about ms word closing without asking to save when you hit the red &#39;X&#39; !:)</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Jaxsun</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241504</link>
		<dc:creator>Jaxsun</dc:creator>
		<pubDate>Sun, 19 Apr 2009 07:51:22 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241504</guid>
		<description>&lt;p&gt;I was wondering the same.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>I was wondering the same.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: GFYM</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-241501</link>
		<dc:creator>GFYM</dc:creator>
		<pubDate>Sun, 19 Apr 2009 02:31:32 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-241501</guid>
		<description>&lt;p&gt;Stupid Microsoft.&lt;br&gt;Putting the little x (to close one doc), just under the big red x (to close word), is pure stupidity.&lt;br&gt;You might accidently close several doc in one click.&lt;br&gt;&lt;br&gt;But not realise that, and make a help desk ticket, show that a lot of users still need help with the basics.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>Stupid Microsoft.<br />Putting the little x (to close one doc), just under the big red x (to close word), is pure stupidity.<br />You might accidently close several doc in one click.<br /><br />But not realise that, and make a help desk ticket, show that a lot of users still need help with the basics.</p>
]]></content:encoded>
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	<item>
		<title>By: Eric</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-183021</link>
		<dc:creator>Eric</dc:creator>
		<pubDate>Fri, 29 Aug 2008 15:56:34 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-183021</guid>
		<description>&lt;p&gt;I have same problem. How I fix please help. thank!! please write!!!&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>I have same problem. How I fix please help. thank!! please write!!!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Guest</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252610</link>
		<dc:creator>Guest</dc:creator>
		<pubDate>Fri, 29 Aug 2008 15:56:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252610</guid>
		<description>&lt;p&gt;I have same problem. How I fix please help. thank!! please write!!!&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>I have same problem. How I fix please help. thank!! please write!!!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Guest</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252611</link>
		<dc:creator>Guest</dc:creator>
		<pubDate>Fri, 29 Aug 2008 15:56:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252611</guid>
		<description>&lt;p&gt;I have same problem. How I fix please help. thank!! please write!!!&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>I have same problem. How I fix please help. thank!! please write!!!</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Zed</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-182822</link>
		<dc:creator>Zed</dc:creator>
		<pubDate>Fri, 29 Aug 2008 11:03:52 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-182822</guid>
		<description>&lt;p&gt;The sad thing to me is that this made it out of the helpdesk and to the technicians.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>The sad thing to me is that this made it out of the helpdesk and to the technicians.</p>
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	</item>
	<item>
		<title>By: Zed</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252608</link>
		<dc:creator>Zed</dc:creator>
		<pubDate>Fri, 29 Aug 2008 11:03:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252608</guid>
		<description>&lt;p&gt;The sad thing to me is that this made it out of the helpdesk and to the technicians.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>The sad thing to me is that this made it out of the helpdesk and to the technicians.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: Zed</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252609</link>
		<dc:creator>Zed</dc:creator>
		<pubDate>Fri, 29 Aug 2008 11:03:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252609</guid>
		<description>&lt;p&gt;The sad thing to me is that this made it out of the helpdesk and to the technicians.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>The sad thing to me is that this made it out of the helpdesk and to the technicians.</p>
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	<item>
		<title>By: aaa</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-182394</link>
		<dc:creator>aaa</dc:creator>
		<pubDate>Fri, 29 Aug 2008 00:44:36 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-182394</guid>
		<description>&lt;p&gt;&quot;(and racist, see the cocksucking coward who wont give a name)&quot;
and this, sir, is in no way homophobic. Idiot.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>&#8220;(and racist, see the cocksucking coward who wont give a name)&#8221;
and this, sir, is in no way homophobic. Idiot.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: aaa</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252606</link>
		<dc:creator>aaa</dc:creator>
		<pubDate>Fri, 29 Aug 2008 00:44:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252606</guid>
		<description>&lt;p&gt;&quot;(and racist, see the cocksucking coward who wont give a name)&quot;
and this, sir, is in no way homophobic. Idiot.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>&#8220;(and racist, see the cocksucking coward who wont give a name)&#8221;
and this, sir, is in no way homophobic. Idiot.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: aaa</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252607</link>
		<dc:creator>aaa</dc:creator>
		<pubDate>Fri, 29 Aug 2008 00:44:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252607</guid>
		<description>&lt;p&gt;&quot;(and racist, see the cocksucking coward who wont give a name)&quot;
and this, sir, is in no way homophobic. Idiot.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>&#8220;(and racist, see the cocksucking coward who wont give a name)&#8221;
and this, sir, is in no way homophobic. Idiot.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: chiron613</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-182392</link>
		<dc:creator>chiron613</dc:creator>
		<pubDate>Fri, 29 Aug 2008 00:40:31 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-182392</guid>
		<description>&lt;p&gt;What&#039;s with the racial crap?  That&#039;s just ignorant.&lt;/p&gt;

&lt;p&gt;I&#039;m wondering what the longer description said - it may give some insight into what the person was thinking when s/he filed the ticket.&lt;/p&gt;

&lt;p&gt;But let&#039;s face it - everyone came to computers as a newbie.  At one time in our lives, everyone here didn&#039;t know what the &#039;X&#039; was for.  So this person got confused and filed a ticket.  Doesn&#039;t make him/her all bad, or even particularly stupid.  Just inexperienced.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>What&#8217;s with the racial crap?  That&#8217;s just ignorant.</p>

<p>I&#8217;m wondering what the longer description said &#8211; it may give some insight into what the person was thinking when s/he filed the ticket.</p>

<p>But let&#8217;s face it &#8211; everyone came to computers as a newbie.  At one time in our lives, everyone here didn&#8217;t know what the &#8216;X&#8217; was for.  So this person got confused and filed a ticket.  Doesn&#8217;t make him/her all bad, or even particularly stupid.  Just inexperienced.</p>
]]></content:encoded>
	</item>
	<item>
		<title>By: chiron613</title>
		<link>http://danielmiessler.com/blog/this-is-a-real-help-desk-ticket/comment-page-1#comment-252604</link>
		<dc:creator>chiron613</dc:creator>
		<pubDate>Fri, 29 Aug 2008 00:40:00 +0000</pubDate>
		<guid isPermaLink="false">http://dmiessler.com/blog/this-is-a-real-help-desk-ticket#comment-252604</guid>
		<description>&lt;p&gt;What&#039;s with the racial crap?  That&#039;s just ignorant.&lt;/p&gt;

&lt;p&gt;I&#039;m wondering what the longer description said - it may give some insight into what the person was thinking when s/he filed the ticket.&lt;/p&gt;

&lt;p&gt;But let&#039;s face it - everyone came to computers as a newbie.  At one time in our lives, everyone here didn&#039;t know what the &#039;X&#039; was for.  So this person got confused and filed a ticket.  Doesn&#039;t make him/her all bad, or even particularly stupid.  Just inexperienced.&lt;/p&gt;
</description>
		<content:encoded><![CDATA[<p>What&#8217;s with the racial crap?  That&#8217;s just ignorant.</p>

<p>I&#8217;m wondering what the longer description said &#8211; it may give some insight into what the person was thinking when s/he filed the ticket.</p>

<p>But let&#8217;s face it &#8211; everyone came to computers as a newbie.  At one time in our lives, everyone here didn&#8217;t know what the &#8216;X&#8217; was for.  So this person got confused and filed a ticket.  Doesn&#8217;t make him/her all bad, or even particularly stupid.  Just inexperienced.</p>
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